Free worldwide express shipping on order 250 USD/ use code 'welcome15' to get 15%off on your first order

About

Shipping and Return Policy

International orders

Shipping Faqs

We offer free express shipping worldwide on orders over 250 USD. Your order will be carefully packaged and delivered wherever is most convenient for you.

How much is shipping?

The shipping cost varies for each destination which you can check yours in the shipping table below. International orders are shipped by DHL Express. Thai orders are shipped by Thailand post.

Do I have to pay duties and taxes?

For international order, your order may be subject to import duties and taxes, on top of Thesis Crisis’s shipping cost; all tax, customs, and import duties will be levied by the customer’s local government. All additional taxes and fees are the responsibility of the customer. This can range from 20% to 40% of the order value. If the customer fails to retrieve their package, the cost to return the package will be the responsibility of the customer.

Items are shipped from Bangkok, Thailand and we will declare all orders as a gift.

When will my purchase ship?

All orders will be processed within 2 business days upon payment approval, excluding holidays.

How long will it take my package to arrive?

Delivery takes between 2-5 business days depending on your location, please check the country list below for information. However, there might be some delay on festive and annual holidays, the shipping period might take up to 2-8 business days.

How can I track my order?

You will receive an automated email containing tracking information as soon as your order ships.

Can I write my address in my own language?

Please write all your recipient name and address in English and make sure to correct all personal information before you place your order, orders will be shipped according to customer’s specified address. We are not responsible for items delivered to incorrect shipping addresses.

Please make sure that the given address is available with someone to receive the parcel from DHL to avoid returning to Thailand. In case of your order returns to us, the customer will be responsible for an extra shipping cost if they still want us to resend their order.

We are not responsible for any lost or stolen merchandise incurred upon shipping.

Available Shipping Zone

Thailand   
Shipping TypeCostDuration
Express Shipping  by Thailand PostFree                                                              3 – 5 business days
ZONE 1
( Australia / Bangladesh / Bhutan / Brunei / Cambodia / China / Macau / Hong Kong / India / Indonesia / Japan / Laos / Malaysia / Myanmar / New Zealand / Pakistan / Philippines / Singapore / South Korea / Sri Lanka / Taiwan / Vietnam )
  
Shipping TypeCostDuration
Express Shipping by DHL15 USD (Order under 250 USD)3 – 5 business days
FREE (Order reach 250 USD)3 – 5 business days
ZONE 2
( Austria / Belgium / Bulgaria / Canada / Croatia / Cyprus / Czech republic / Denmark / Estonia / Finland / France / Germany / Greece / Hungary / Ireland / Italy / Latvia / Luxembourg / Malta / Mexico / Netherlands / Poland / Portugal / Romania / Slovakia / Slovenia / Spain / Sweden / Switzerland / United Kingdom / United State of America )
  
Shipping TypeCostDuration
Express Shipping by DHL20 USD (Order under 250 USD)3 – 5 business days
FREE (Order reach 250 USD)3 – 5 business days
ZONE 3
Rest of the world
  
Shipping TypeCostDuration
Express Shipping by DHL40 USD (Order under 250 USD)5 – 7 business days
FREE (Order reach 250 USD)5 – 7 business days

Taxes and Duties

  • For international order, your order may be subject to import duties and taxes, on top of Thesis Crisis’s shipping cost; all tax, customs, and import duties will be levied by the customer’s local government. All additional taxes and fees are the responsibility of the customer. This can range from 20% to 40% of the order value. If the customer fails to retrieve their package, the cost to return the package will be the responsibility of the customer.
  • Items will ship from Bangkok, Thailand, with an official invoice declaring the exact total of merchandise purchased in US dollars.

Returns

  • We accept returns or exchanges on any undamaged, unused items within 7 days (postmarked) of the delivery date. After 7 days all sales are final.
  • Returns must include all original receipts, tags and accompanying packaging.
  • Only regular priced items may be refunded, sale items cannot be refunded.
  • Please email for a Return Authorisation code, document and returning address before returning or exchanging items. We cannot issue refunds or exchanges for items returned without an accompanying code.
  • The customer is responsible for all shipping cost You for returning item. All shipping, customs and insurance costs are non-refundable and are at the expense of the customer.
  • For international order, 50 USD will be deducted from your refund amount for the previous shipping cost (Thailand to your destination).
  • Refunds will be processed in the form in which payment was received.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  • We reserve the right to refuse any returned item that does not meet our return policies. ALL SALE ITEMS ARE FINAL.

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