About

Shipping and Return Policy

International orders

  • International orders are shipped by Thailand post and Fastship. You can track and trace your order using the tracking number provided. All orders will be processed within 3 business days upon payment approval, excluding holidays. We can not directly control the delivery time beyond our end. The shipping period is vary in different zone and different type of shipping (See more information for your zone below).

  • Please write all your recipient name and address only in English and make sure to correct all personal information before you place your order, orders will be shipped according to customer’s specified address. We are not responsible for items delivered to incorrect shipping addresses.

  • Please make sure that the given address is available with someone to receive the parcel from your domestic postal service to avoid the returning to Thailand, in case your order returns to us, customer will responsible for an extra shipping cost if they still want us to resend their order.

  • We are not responsible for any lost or stolen merchandise incurred upon shipping.

Available Shipping Zone

THAILAND  
Shipping TypeCostDuration
Express Shipping (EMS) by Thailand PostFree                                                              3 – 5 business days
SOUTH ASIA ( Bangladesh / Bhutan /
India / Maldives / Sri Lanka)
  
Shipping TypeCostDuration
Express Shipping (EMS) by Thailand Post / FastShip30 USD (Order under 380 USD)3 – 7 business days
FREE (Order up to 380 USD and above )3 – 7 business days
NORTH ASIA ( Mainland China /
Hong Kong / Macau / Taiwan / South Korea / Japan)
  
Shipping TypeCostDuration
Express Shipping (EMS) by Thailand Post / FastShip20 USD (Order under 380 USD)3 – 7 business days
FREE (Order up to 380 USD and above )3 – 7 business days
SOUTH EAST ASIA ( Brunei / Cambodia / Indonesia / Laos / Malaysia / Myanmar / Philippines / Singapore / Vietnam )  
Shipping TypeCostDuration
Express Shipping (EMS) by Thailand Post / FastShip20 USD (Order under 380 USD)3 – 7 business days
FREE (Order up to 380 USD and above )3 – 7 business days
MIDDLE EAST (Afghanistan / Bahrain / Israel / Iran / Jordan / Kuwait / Lebanon / Oman / Pakistan / Qatar / Saudi Arabia / Turkey / United Arab Emirates)  
Shipping TypeCostDuration
Express Shipping (EMS) by Thailand Post / Fastship30 USD (Order under 380 USD)3 – 7 business days
FREE (Order up to 380 USD and above )3 – 7 business days
EUROPE (Austria / Belgium / Belarus / Bulgaria / Croatia / Cyprus / Czech Republic / Denmark / Estonia / Finland / France / Georgia / Germany / Greece / Hungary / Ireland / Italy / Latvia / Luxembourg / Malta / Netherlands / Norway / Poland / Portugal / Romania / Russia / Serbia / Slovakia / Slovenia / Spain / Sweden / Switzerland / United Kingdom / Ukraine)  
Shipping TypeCostDuration
Express Shipping (EMS) by Thailand Post / Fastship40 USD (Order under 380 USD)3 – 7 business days
FREE (Order up to 380 USD and above )3 – 7 business days
NORTH AMERICA (Canada / USA)  
Shipping TypeCostDuration
Express Shipping (EMS) by Thailand Post / Fastship30 USD (Order under 380 USD)3 – 7 business days
FREE (Order up to 380 USD and above )3 – 7 business days
SOUTH AMERICA (Argentina / Brazil / Cuba / Mexico / Puerto Rico)  
Shipping TypeCostDuration
Express Shipping (EMS) by Thailand Post / Fastship45 USD (Order under 380 USD)3 – 7 business days
FREE (Order up to 380 USD and above )3 – 7 business days
OCEANIA (Australia / New Zealand)  
Shipping TypeCostDuration
Express Shipping (EMS) by Thailand Post / Fastship40 USD (Order under 380 USD)3 – 7 business days
FREE (Order up to 380 USD and above )3 – 7 business days
AFRICA (Cameroon / Egypt / Ghana / Morocco / South Africa)  
Shipping TypeCostDuration
Express Shipping (EMS) by Thailand Post / Fastship40 USD (Order under 380 USD)3 – 7 business days
FREE (Order up to 380 USD and above )3 – 7 business days

Taxes and Duties

  • If customers are shipping to a destination outside Thailand, your order may be subject to import duties and taxes, on top of Thesis Crisis’s shipping cost; all tax, customs and import duties will be levied by the customer’s local government. All additional taxes and fees are the responsibility of the customer. This can range from 20% to 40% of the order value. If the customer fails to retrieve their package, the cost to return the package will be the responsibility of the customer.
  • Items will ship from Bangkok, Thailand, with an official invoice declaring the exact total of merchandise purchased in US dollars.

Returns

  • We accept returns or exchanges on any undamaged, unused items within 7 days (postmarked) of delivery date. After 7 days all sales are final.
  • Returns must include all original receipts, tags and accompanying packaging.
  • Only regular priced items may be refunded, sale items cannot be refunded.
  • Please email for a Return Authorisation code, document and returning address before returning or exchanging items. We cannot issue refunds or exchanges for items returned without an accompanying code.
  • Customer is responsible for all shipping cost You for returning item. All shipping, customs and insurance costs are non-refundable, and are at the expense of the customer.
  • For international order, 30 USD will be deducted from your refund amount for the previous shipping cost (Thailand to your destination).
  • Refunds will be processed in the form in which payment was received.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  • We reserve the right to refuse any returned item that does not meet our return policies. ALL SALE ITEMS ARE FINAL.
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