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Privacy policy and Warranty

International and Thai orders

  • The warranty is valid 1 year after the purchased date and only valid for leather/skin part not include all hardware, zipper and lining. The charges on repairing products are based on our standard, basically, we offer a free service under the warranty period. However, there might be charges on some cases which we will inform you case by case.
  • The warranty is valid for any product below the factory standard or quality control error in leather/skin, sewing, loosen thread, intentionally uneven color of leather/skin but not including natural imperfections of leather/skin such as natural scars, large pores, blood vein marks, wrinkles and natural folds which are not counted as an error.
  • The Warranty is not valid for any damages on leather/skin that is not the factory mistake, the natural degeneration of product, misuse of bag or usage that is exceeded the limit of bag capacities such as scratched by a sharp object, Chemical or Corrosive substance stain.
  • The company has the right to refuse to give any service in some cases without any prior notification.
  • Do not use any wax, cream, oil or any chemical or natural solution that contains Solvent, Paint Thinner or Corrosive Substance to clean, polish, treat, burnish or bleach the leather/skin or any hardware. All damages that occur from the previous act will automatically invalid this warranty out.
  • The customer will be responsible for any charges on shipping cost that occurs during the service (Customer sends the product to the company/ The company sends the product back to the customer).
  • This warranty is valid only in Thailand.
  • The warranty document ( Product Identity Card) must not be erased, edited or rewritten from its original version on the purchased date and must be signed by company staff.
  • If the customer breaks any condition above, this warranty will automatically invalid without any prior notification.
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